Privacy Policy

Data protection information

We, the D-Quest Europe GmbH, as operator of the website and the authority responsible takes the protection of personal data very seriously.
The following data protection information is intended to explain to you in a comprehensible, transparent and clear manner how your personal data is processed by us. Should you nevertheless have any questions regarding data protection at D-Quest Europe GmbH, please do not hesitate to contact us at or the other contact details given below.

D-Quest Europe GmbH
Bockenheimer Landstraße 2-4
60306 Frankfurt am Main


The person responsible for the processing of your personal data within the meaning of Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is:

D-Quest Europe GmbH
Bockenheimer Landstraße 2-4
60306 Frankfurt am Main, Germany
Tel: +49 69 2731 5657

Processing of data on the website and the legal basis for processing

Processing of personal data when visiting the website

When you visit our website, we collect the data that is technically necessary to display that website to you. This involves personal data, which is automatically transmitted to our server by your browser, including:

  • IP address
  • Date and time of your request/website (application) access
  • time zone offset from Greenwich Mean Time (GMT)
  • content of the request (information about which specific web page you visited)
  • HTTP status code
  • transferred data volume
  • website requesting access
  • browser (information about your browser)
  • operating system and interface (operating system of the computer you used to access the website or the application)
  • Version of the browser software

Legal basis for data processing

The legal basis for the data processing of these personal data and log files takes place on the basis of Art. 6 (1) lit. f) GDPR (legitimate interests of us as the responsible website operator). The website cannot be accessed and offered to users without the use of such data; there is a legitimate interest in making it technically possible to access and use the website.

The information in the log files is stored for 365 days and then deleted. This website is hosted by AWS(Amazon Web Service), the data collected on our website will therefore be stored on the servers of the service provider. The server locations are also located in Frankfurt Germany.

DQ Europe will not provide personal data to a third party without obtaining consent from its owner in advance, except in cases prescribed by the Personal Information Protection Act or other legislation.

Purpose of data processing

The temporary storage of the user's IP-address by our system is necessary to enable the website can be delivered to the user's computer. For this purpose, the user's IP address must inevitably be stored for the duration of the session.

The storage of the above-mentioned data in the log-files takes place in order to ensure the functionality of our website. These data are also used to optimise the website and to guarantee the security of our information technology systems (e.g. to detect attacks). An evaluation of the data for marketing purposes does not take place in this context.

Duration of storage

The above-mentioned data will be deleted as soon as they are no longer required for the purpose of their collection. In the case of the collection of data to provide the website, this is the case when the session in question has ended.

In the case of storing the data in log files, this is the case after (xx) days at the latest. A storage going beyond this is possible. In this case, we delete or alienate the IP address of the user so that it is no longer possible to assign the calling client and the data received no longer have any personal reference.

Inquiry / Contact form

1. Description and extent of the data processing:

Through the inquiry/contact form and the provided e-mail address we can get contacted. In this case, the transmitted personal data of the sender, i.e. the user, will be saved.

2. Legal basis for data processing:

Legal basis for the processing of those data, which will be send during the transmission of an inquiry, is Article 6 (1) lit. f) GDPR (legitimate interests of us as persons in charge)

Is the inquiry aimed for a conclusion of a contract, then in addition Article 6 (1) lit b) is legal basis (Completion of a contract).

3. Purpose of the data processing:

The processing of those personal data serves solely for the processing of the contacting.

4. Duration of the storage:

The above-mentioned data will be delated once they are not required any longer for the attainment of the purpose of its elicitation. For personal data, this is the case, if they have been sent via e-mail or the contact form and the particular conversation with the user is completed. The conversation is then completed when the circumstances indicates that the concerned issue is finally clarified.

5. Possibility of objection:

The user has at any time the possibility to object the data processing. The objection must be sent to:

All personal data that has been saved as part of the contacting will be delated in this case.

Rights of data subjects/your rights under data protection law

DQE is required to recognise the following rights which you enjoy under the applicable data protection law with respect to your personal data.

Right of access: You can request information from DQE at any time as to whether DQE has stored your personal data and which personal data it has stored. The provision of information by DQE is free of charge for you.
The right of access does not exist or is subject to limitations if and to the extent that confidential information, such as information that is subject to professional secrecy, is disclosed.

Right to rectification: If your personal data which is stored by DQE is inaccurate or incomplete, you have the right to demand at any time that DQE rectify this.

Right to deletion: You have the right to demand that DQE delete your personal data if and to the extent that the data is no longer required for the purposes for which it was collected or if the data is processed on the basis of your consent and you have opted to revoke your consent. In such cases, DQE must cease processing your personal data and remove that data from its IT systems and databases.

There is no right to deletion, if

  • the data may not be deleted due to a statutory obligation or must be processed due to a statutory obligation;
  • the processing of data is necessary for the establishment, exercise or defence of legal claims.

Right to restriction of processing: You have the right to demand that DQE restrict the processing of your personal data.

Right to data portability: You have the right to obtain from DQE the data provided by you in a structured, common and machine-readable format as well as the right to have these data transmitted to another person responsible. This right exists only if

  • you have made this data available to us on the basis of consent or an agreement entered into with you;
  • the processing is carried out by automated means.

Right to object to processing: If your data is processed by DQE on the basis of Article 6 (1) (f) GDPR, you may object to processing by DQE at any time.
You can assert all of the rights described above against DQE by addressing your specific requests via the following channels:

by e-mail:

by post:
D-Quest Europe GmbH
Bockenheimer Landstraße 2-4
60306 Frankfurt am Main

Right to lodge a complaint with a data protection supervisory authority

Pursuant to Article 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes data protection law.

Tracking and analysis tools

1. Description and extent of the data processing:

On our website, we use the tracking tool Google Analytics, a web analytics service provided by Google Inc. In Google Analytics, interactions of the user of our website are primarily recorded with the help of cookies and systematically evaluated. If individual pages of our website are accessed, the following data:

  • Three bytes of the IP address of the calling system of the user (anonymized IP address)
  • The accessed web page
  • The web page, from which the user accessed the requested page of our website (referrer)
  • The subpages, which are accessed from the called up website
  • The time spent on the website
  • The frequency of calls of the website

The software is set so that the IP addresses are not saved completely, but the last octet of the IP address is masked (e.g.: 192.168.79.***).

In this way, it is no longer possible to assign the shortened IP address to the calling computer or terminal device of the user.

2. Legal basis for data processing:

Legal basis for the processing of personal data of the user is Art. 6 (1) lit. a) GDPR (consent)

3. Purpose for data processing:

The processing of user’s personal data with the help of Google Analytics enables us to analyse the surfing behavior of our users. By evaluating the data collected, we are able to compile information on the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness.

4. Duration of the storage:

The data stored by tracking will be deleted as soon as they are no longer needed for our recording purposes. In our case, this is happening after 12 months.

5. Possibility of objection:

By using a browser add-on to disable Google Analytics Javascript (ga.js, analytics, js, dc.js), the user can prevent Google Analytics from using its data on our website.

If the user wishes to deactivate Google Analytics, he can download and install the add-on for his own web browser. The add-on for the deactivation of Google Analytics is compatible with the popular versions of Chrome, Internet Explorer, Safari, Firefox and Opera. For the add-on to work, it must be leaded and executed correctly in the browser. Internet Explorer requires the activation of additional third-party cookies.

Interested users can find more information at the following link:

Contact us